Symposium Speakers

Khurshid Ahmad photo Khurshid Ahmad, Professor of Computer Science, Trinity College, Dublin
I am Professor of Computer of Science at Trinity College, University of Dublin and a director of Treocht Ltd. I specialise in artificial intelligence and have worked for the last 30 years on how humans learn to communicate using language, numbers and images and how each of these modes of communication compete/reinforce/ignore information in other modes. I have developed a text analytic system with interface to models of financial markets and political interaction. I have published over 200 research papers. My book on Affective Computing and Sentiment Analysis (Springer) is coming out in August 2011.

Ivan Berlocher photo Ivan Berlocher, Chief Scientist, Saltlux
Chief Scientist in Saltlux, a Semantic Web Company specialized in Enterprise Search Engine, Text Analytics and Semantic Web technologies. Papers:
  • TopicRank: Bringing insight to users (SIGIR2008)
  • OPTIMA: A System for Semi Automatic and Large Scale Ontology Population (ASWC2007)
  • Morphological annotation of Korean with Directly Maintainable Resources (LREC2006)
  • Semano: Semantic Annotation Tool for Asian Language (ASWC2006)
  • S-Cube: A Semantic-based Middleware System for Context-Aware Services (ISWC2005)

Andrew Bredenkamp photo Andrew Bredenkamp, CEO, Acrolinx
Dr. Andrew Bredenkamp is co-founder and CEO of Acrolinx. Andrew has nearly 25 years of experience in multilingual content technologies. Before starting Acrolinx, Andrew was Head of the Technology Transfer Centre at the German Research Centre for Artificial Intelligence (DFKI) Language Technology Lab. Andrew holds degrees in technical translation and linguistics and a Ph.D. in Computational Linguistics.

Meta S. Brown photo Meta S. Brown, Analytics Consultant, Speaker, Writer
Meta S. Brown is a consultant, speaker and writer who promotes the use of business analytics. She has conducted over 4,000 hours of presentations about business analytics, and written guides on neural networks, quality improvement, statistical process control, and many other statistical methods.
Meta S. Brown holds a Master of Science in Nuclear Engineering from the Massachusetts Institute of Technology, a Bachelor of Science in Mathematics from Rutgers University, and professional certifications from the American Society for Quality and National Association for Healthcare Quality. She has served on the faculty of Roosevelt University and National-Louis University.

Jeff Catlin photo Jeff Catlin, CEO, Lexalytics
Jeff Catlin has over 15 years of experience in the fields of search, classification and text analytics products and services. He has held technical, managerial and senior management positions within a variety of companies including Thomson Financial and Sovereign Hill Software. Prior to the formation of Lexalytics, Jeff acted as the General Manager for the unstructured data group of LightSpeed Software where he was responsible for sales, marketing and development efforts for the Knowledge Appliance and iFocus products. Prior to joining LightSpeed, he was co-owner of PleasantStreet Technologies which produced a news-filtering product. Jeff graduated from UMass Amherst with a degree in Electrical Engineering in 1987.

photo Sharon Chiarella, Vice President, Amazon Mechanical Turk

Sharon Chiarella is Vice President of Amazon Mechanical Turk, an online marketplace for work that provides programmatic access to a global, crowdsourcing community. In this role, Sharon works with businesses of all sizes to leverage technology and the "crowd" on the internet to get work done faster and at lower cost. Ms. Chiarella has over 20 years of experience in building innovative high-technology businesses in cloud computing, crowdsourcing, online photo sharing, digital video recording, and video on demand.

Prior to joining Amazon Mechanical Turk, Sharon was the Vice President of Product Management and Business Development at Presto Services (a Kleiner-Perkins and Clearstone funded startup).

Lipika Dey photo Lipika Dey, Senior Consultant and Principal Scientist, Tata Consultancy Services, India
Lipika Dey is a Senior Consultant and Principal Scientist at Tata Consultancy Services, India. She heads the Text Analytics and Enterprise Search research group at Innovation Labs, Delhi. Her focus is on seamless integration of social intelligence and business intelligence. Lipika's research interests are in the areas of noisy text analytics, sentiment analysis and opinion mining, machine learning and semantic search of enterprise content. Lipika has a Ph.D. in Computer Science and Engineering from IIT Kharagpur. Prior to joining Tata Consultancy Services in 2007, she was a faculty member in the Department of Mathematics at Indian Institute of Technology, Delhi from 1995 to 2007. She has over 60 publications in International journals and refereed conference proceedings. She is a Programme Committee member for various International Conferences. Lipika is a co-chair for the upcoming Workshop on Analysis of Noisy Data (AND) to be held along with ICDAR at Beijing in September 2011.

Kathleen Fetters photo Kathleen Fetters, Editorial Engine Listening & Communications Manager, Enterprise Business Division, HP
Kathleen is a social media intelligence manager at Hewlett-Packard, one of the largest information technology companies globally. She has spent over 14 years working as a digital marketer for leading bio-tech and enterprise technology companies such as Applied Biosystems and Sun Microsystems. Currently Kathleen is developing editorial strategies for HP's Enterprise Business communities, blogs and micro-blogs using social media intelligence and sentiment research. She is taking her in-depth analysis of the blogosphere where IT Pros convene to provide direction on editorial content across all of HP's digital channels. This includes HP's leading enterprise newsletter, Technology at Work, for which she is the Editor-in-Chief.

photo Banafsheh Ghassemi, VP, Marketing | ECRM & Customer Experience, American Red Cross

Since 2010 Banafsheh has been leading the design and implementation of differentiating constituent experience and relationship strategies of the American Red Cross across digital and off-line touch-points for a broad and diverse constituent-base that includes financial donors, blood donors, volunteers, active military personnel and their families, public health and safety instructors and their students, corporate and foundation partners and many more.

Prior to ARC, for 15+ years Banafsheh held executive leadership roles in the mobile and mobile internet industries in various capacities ranging from implementing innovative product and customer experience strategies, sales and channel strategy, CRM as well as other customer-centric technology investments.

Banafsheh has a BS degree in Mechanical Engineering from University of Maryland and an MBA from The George Washington University.

photo Ben Gimpert, Director, Quantitative Analytics, Altos Research LLC
Ben was a professional software developer for ten years, but has been hacking code for much longer. His past clients include "bulge bracket" investment banks, hedge funds, and energy trading houses. He built a taxonomy browser for Encyclopaedia Britannica in 2004, and worked for ThoughtWorks in 2000. Ben teaches and advises on machine learning, software engineering, financial analysis, and the culture of quants. He has an MSc in Finance from London Business School and a BEng in Computer Science from Northwestern University. Ben is currently the Director of Quantitative Analytics at Altos Research in Mountain View, California.

Seth Grimes photo Seth Grimes, President and Principal Consultant, Alta Plana Corporation
Seth Grimes is an analytics strategist with Washington DC based Alta Plana Corporation. He is contributing editor at TechWeb's InformationWeek, founding chair of the Text Analytics Summit, Sentiment Analysis Symposium, and Smart Content conference, and text analytics channel expert for TechTarget's He is the leading industry analyst covering text analytics. Seth consults, writes, and speaks on business intelligence, data management and analysis systems, text mining, visualization, and related topics.

Carol Haney photo Carol Haney, VP of Public Affairs & Policy, Harris Interactive
Carol Haney led the development of Harris Interactive's Research Lifestreaming, a panelist-based approach to social media monitoring. At Harris, Carol is VP of Public Affairs & Policy and develops solutions for clients such as the CDC, HHS, and others. At CDC, she helped reduce critical cycle time by 60% for outbreak data collection. She has held management postions at SPSS and NORC at the University of Chicago. At NORC, she developed a speedy mechanism for pulling and marking area probability sample from the national U.S. Census frame. Carol is an expert reviewer for CASRO's social media privacy guidelines.

John Kelley photo John Kelley, Senior Product Manager, TripAdvisor
John Kelley is a Sr. Product Manager for Consumer Products at The world's largest travel site with over 40MM unique visitors per month, and 50MM+ user contributed reviews. He and his team focus on optimizing the selection process for accommodations, restaurants, and attractions by creating the best experience to delight the consumer. Prior to joining TripAdvisor, John held senior product positions at Zoom Information, Monster Worldwide, Akamai Technologies, and NewsEdge Corporation. John is a graduate of Bentley University and the University of Massachusetts, Amherst.

Han-Sheong Lai photo Han-Sheong Lai, PayPal
Han-Sheong Lai, Director of Operational Consulting at PayPal, focuses on advocating and driving operational excellence culture, principles and practices on customer, business process improvement and customer pain or defects elimination at PayPal to help achieve customer-focus objectives. He chairs PayPal's global Voice of the Customer (VOC) steering group which is a global, cross functional forum that promotes better understanding of customers' voice, pains, likes/dislikes and aligning improvement actions accordingly. He is exploring and applying the use of text and sentiment analytics to better understand PayPal's large number of customer verbatim to help develop a more agile and effective customer closed-loop process, as well as using such insights to help improve customer and product experience. Han received his BS in engineering from the University of New South Wales, Australia, and his MBA from the Athens Laboratory of Business Administration, Greece. He has co-authored an award-wining case study on e-commerce.

Jennie Lees photo Jennie Lees, CEO, Affect Labs
Jennie is the CEO of Affect Labs Ltd, a sentiment analysis company headquartered in Edinburgh, Scotland. Formerly studying for a PhD in natural language processing at the University of Cambridge, Jennie created Affect Labs to commercialise her sentiment research and take advantage of the diverse sources of opinions online today. Affect Labs provides API platforms for data mining and runs FestBuzz, a crowdsourced review classification tool for the Edinburgh Festivals, with support from 4iP. The company is supported by EPIS, the University of Edinburgh, Scottish Enterprise and NESTA.

Adam Pease photo Adam Pease, Senior Researcher, Rearden Commerce
Adam Pease has led research in ontology, linguistics, and formal inference, including development of the Suggested Upper Merged Ontology (SUMO), the Controlled English to Logic Translation (CELT) system, the Core Plan Representation (CPR), and the Sigma knowledge engineering environment. Sharing research under open licenses, in order to achieve the widest possible dissemination and technology transfer, has been a core element of his research program and his products have been downloaded by thousands of people around the world. He is the author of the new book Ontology: A Practical Guide.

Richard L. Peterson photo Richard L. Peterson, M.D., Director, MarketPsy Capital LLC
Richard L. Peterson MD has spent his career working at the intersection of mind and markets. His firm MarketPsych Data ( identifies predictive sentiments for U.S. stocks and ETFs through textual analysis of financial social media, news, and earnings conference calls. He co-founded MarketPsych LLC which trains financial professionals in the use of psychological insights to improve their investment decisions and strengthen client relationships. He is a registered investment adviser and was previously managing director of MarketPsy Capital LLC, a psychology-based asset management firm ( from 2008-2010. His financial psychology research has been published in leading academic journals, textbooks, and profiled in the financial media including CNBC and the BBC. His book, Inside the Investor's Brain (Wiley, 2007), was praised as ?outstanding? in Barrons. Dr. Peterson is an associate editor of the Journal of Behavioral Finance and has published academic research widely. He earned cum laude degrees in electrical engineering, arts, and medicine (MD) from the University of Texas, performed post-graduate neuroeconomics research at Stanford University, and is Board-certified in psychiatry.

Chris Potts photo Christopher Potts, Associate Professor, Department of Linguistics, Stanford University
Christopher Potts is Associate Professor of Linguistics at Stanford University. In his research, he uses computational methods to explore how emotion is expressed in language and how linguistic production and interpretation are influenced by the context of utterance. He is the author of the 2005 book The Logic of Conventional Implicatures, as well as numerous scholarly papers in computational and theoretical linguistics. He is an associate editor at Linguistics and Philosophy and an elected member of the Executive Committee of the Linguistic Society of America.

Philip Resnik photo Philip Resnik, Professor, University of Maryland
Philip Resnik is a professor at the University of Maryland, holding joint appointments in the Department of Linguistics and at the Institute for Advanced Computer Studies. He received his bachelor's degree in Computer Science at Harvard in 1987, and his Ph.D. in Computer and Information Science at the University of Pennsylvania in 1993, and he has worked in industry R&D at Bolt Beranek and Newman, IBM T.J. Watson Research Center, and Sun Microsystems Laboratories. Dr. Resnik's research focuses on combining knowledge-based and statistical methods for natural language processing, with applications in machine translation, translation crowdsourcing, and computational social science. His current work is supported by NSF, DARPA, IARPA, ARL, and a Google Research Award. Outside academia, he serves as strategic technology advisor for CodeRyte Inc., the nation's fastest growing provider of NLP solutions in healthcare, and as lead scientist for Converseon, a leading social media consultancy.

Daniel Ziv photo D. Daniel Ziv, VP Customer Interaction Analytics, Verint
Daniel has been leading Verint's Analytics offerings since 2002 and has been instrumental in developing the analytics driven Voice of the Customer (VOC) approach with many organization around the world helping contact center managers and marketing executives improve performance, impact the customer experience and achieve significant ROI. Daniel holds an MBA, Magna Cum Laude, in Marketing from Tel-Aviv University and BSc. Cum Laude, in Electrical Engineering from the Technion Institute of Technology. He is a patent holder, published author of 4 books and a frequent speaker at leading industry events.

Lightning Talk Presenters

Shane Axtell photo Shane Axtell, Computational Linguist, Clarabridge
Shane Axtell is a Computational Linguist with Clarabridge. He oversees Clarabridge's sentiment analysis and linguistic capabilities. Before joining Clarabridge, Shane worked as a Grammarian for Janya, Inc., which provides text and semantic processing for businesses and law enforcement agencies. Shane received his B.A. in theoretical linguistics from Brigham Young University and his M.S. in computational linguistics from SUNY Buffalo.

Bryan Bell photo Bryan Bell, Vice President, Enterprise Solutions, Expert System
Bell has been involved in the software industry for nearly 13 years helping build organizations focused on desktop training, search, automated metadata extraction, taxonomy creation, knowledge management and semantic technologies. He has an extensive background helping grow software companies including, Autonomy, APR Smartlogik and Concept Searching. Bell has developed and executed sales, OEM and VAR strategies, reseller programs and other business development initiatives for a variety of companies across multiple industries at crucial points in their maturation processes. As the VP of Enterprise Solutions, Bell is responsible for developing a network of new partnerships with OEM's, value added resellers, system integrators and distributors while driving enterprise sales in order to increase the worldwide adoption of semantic technology within the global enterprise.

John Feland photo John Feland, CEO, Argus Insights
John Feland is the founder and CEO of Argus Insights, a leader in Experience Analytics. In 2009-2010, Feland was the Executive Director for Stanford University's ME310 Design Innovation course. In 2008, Feland served as Chief Technologist for SK Telecom America's R&D Group. Prior to SKTA, Feland led Synaptics' marketing division to help handset manufacturers integrate next-generation capabilities. Feland was the principle architect for the Onyx Concept Phone, the world?s first capacitive multi-touch mobile experience. Feland holds an S.B. in Mechanical Engineering from MIT, an M.S. in Mechanical Engineering from Stanford University, and a PhD in Mechanical Engineering from Stanford University.

Shawn Rutledge photo Shawn Rutledge, Chief Scientist, Visible Technologies
Shawn Rutledge is Chief Scientist at Visible Technologies, where he is responsible for authoring the applied research roadmap and driving the scientific vision behind the Visible Intelligence software platform. He has broad knowledge and experience in predictive modeling, statistical & machine learning, data & text mining, and information retrieval.

Marshall Toplansky photo Marshall Toplansky, President, WiseWindow
Marshall joined WiseWindow as president in 2009 after more than 30 years of working with marketers and technologists to spot extraordinary opportunities for his clients. Having seen at close range how the Internet is transforming both real-time data collection and decision-making, he merged the marketing research firm he founded, Core Strategies, with WiseWindow to discover where these trends would lead.

Kurt Williams photo Kurt Williams, CTO, Mindshare Technologies
Mr. Williams, the 2010 recipient of the CTO of the Year Award from the Utah Technology Council, is a software design innovator with over ten years experience in architecting solutions for technology startups. With extensive experience in enterprise-level software development, information architecture, and user experience design, Kurt specializes in crafting solutions to complex business problems. He was Director of Software Design for BlueStep, Inc. where he was involved in the design and implementation of a large scale Web-based collaboration system. He also worked with Sungard Data Systems as Director of Internet Technology where he was instrumental in the research and development of Internet deployed financial services and CRM applications. While with Sungard, he created highly interactive Web-based solutions for major clients including State Farm, USAA, PricewaterhouseCoopers, and IBM. Prior to his work with Sungard, Kurt founded the Web Solutions Group at Sterling Wentworth, a financial services software company, where he Internet-enabled the organization's line of desktop applications. Before coming to Sterling Wentworth, Kurt developed practice management software for The Hoehne Group, a healthcare software startup based in Park City, Utah where he helped build the first wave of electronic medical records products based on the Windows platform. He has a bachelor's degree in computer science from Weber State University.

Research Session Presenters

Shlomo Argamon photo Shlomo Argamon, Associate Professor, Illinois Institute of Technology, and CEO, Subtext3
Shlomo Argamon is Cofounder and CEO of Subtext3, Associate Professor of Computer Science at Illinois Institute of Technology, and Senior Fellow at the Center for Advanced Defense Studies. At Subtext3, he has pioneered the application of automated demographic profiling to business intelligence and online market research. In academia, Dr. Argamon?s research focuses on elucidating the relationships among linguistic structures, individual reasoning, and social context using machine learning and functional semantic representations; applications include business intelligence, forensic linguistics, intelligence analysis, biomedical informatics, and humanities scholarship. His academic research has been supported by NSF, IARPA, BSF, and IBM, and he is the co-editor of Computational Methods in Counterterrorism (Springer, 2009) and The Structure of Style (Springer, 2010).

David Bean photo David L. Bean, consultant, Salmon Partners, and Adjunct Professor, University of Utah
David is the prior Founder and Chief Technology Officer of Attensity. While he vehemently dislikes talking about himself, he admits that during ten years at Attensity, he led a team of smarties in pioneering information extraction that requires no predefinition, in crafting Voice of the Customer applications used by companies like Apple, Whirlpool and Travelocity, and in building natural language solutions used by every major intelligence agency of the US government. Now working as an independent consultant, he helps organizations develop strategies around VoC, plan specific projects, select appropriate tools, implement solutions, measure their results, and train their employees to become NLP-aware. David holds a PhD in Computer Science, an MS in Management Information Systems, and an unexplainable BA in French and Arabic. He teaches applied computational linguistics in the University of Utah's Department of Linguistics, will talk your ear off on the subject of antique tractor mechanics, and he recently completed his first 100-mile bicycle ride, something he's quite proud of.

Malu Castellanos photo Malu Castellanos, Senior Researcher, HP Labs
Malu Castellanos is a senior researcher and technical lead at Hewlett-Packard Laboratories in Palo Alto, California. Since 1998 she has been applying information management and analytics technologies to develop intelligent solutions for different kinds of business related problems and novel techniques for different aspects of business intelligence. She received a B.S. in Computer Engineering at the National University of Mexico (UNAM) and a Ph.D. in Computer Science from the Polytechnic University of Catalunya (UPC). Prior to joining Hewlett-Packard she was on the faculty at the Information Systems Department of UPC. She has more than 60 publications in international conferences, journals and book chapters. She has actively participated in numerous Program Committees, journal review boards and has held different leadership roles in the organization of several IEEE and ACM international conferences. She currently serves as a member of the executive committee of IEEE Technical Committee of Data Engineering.

Daniel Sciro photo Daniel Sciro, CEO, Treocht
Daniel Sciro is the CEO of Treocht Ltd., a company focused on deploying a high-speed prediction analytics solution that supplies high-value insight to decision makers in the financial markets. Treocht's technology is focused on the following areas: herd behavior in financial markets, high-frequency sentiment analysis, quantitative finance, and predictive modeling. Treocht is delivering a fusion platform that will allow users to track the development, spread and impact of news and information, and to use the resulting intelligence to maximum advantage in the financial, social, and political arenas.

Sara Owsley Sood photo Sara Owsley Sood, Assistant Professor of Computer Science, Pomona College
Sara Owsley Sood is an Assistant Professor in the Computer Science Department at Pomona College. Her research spans sentiment analysis, blogs, network arts, text classification and information retrieval. Her work on a digital theater system called Buzz has been exhibited both as artistic installations in Chicago's Second City Theater and Wired Magazine's NextFest, and as a marketing research tool at the Wrigley Global Marketing Summit. She earned her Bachelor's degree with honors in Mathematics and Computer Science from the DePauw University in 2002, and her Master's and PhD in Computer Science from the Northwestern University in 2007.

Moritz Sudhof photo Moritz Sudhof, Stanford University and the Experience Project
Moritz is a Computer Science master's student at Stanford University and a part-time employee of the Experience Project, a living online repository of human experiences and interests.

Timothy Vogel photo Timothy Vogel, Founder, heur-e-ka, LLC

Timothy Vogel has a B.S. in Genetics from the University of Illinois and an M.S. in Statistics from Florida State University. After teaching and doing field research at the Newfound Harbor Marine Institute on Big Pine Key, FL and completing his graduate work, he began his career of applied predictive science in New York City with Sol Steinberg's Reliance Consulting Group. At RCG he worked for Fortune 500 companies like Kohler, Chamberlain, LaBaats, M&M/Mars, National Fruit, Celanese Chemicals, 3Com, Rich SeaPak, Warner-Lambert, Johnson & Johnson, Schering-Plough, Stanley Tools, Toyota and manufacturing institutes like the PMI in NYC and FIEI in Chicago.

From there he went on to lead applied data mining and predictive analytics efforts to companies around the country; National Demographics & Lifestyles, Abacus Direct/Double-Click, MCI, Andromedia, Macromedia, IBM, Cisco Systems, and Aggregate Knowledge.

His most recent post-graduate training in unstructured data analysis led him to apply Readware/Miti to the classification of online content while Chief Scientist at Aggregate Knowledge, Inc., eventually building several new patent pending predictive algorithms in social-graph mathematics, automated taxonomies, serendipitous discovery, stochastic behavioral clustering, and human decision-making in online situations. Tim lives and works in San Mateo, CA.

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